Labs that made the switch
Written up properly rather than reduced to a logo and a percentage. Each one covers what the lab was struggling with, what we actually did, and what changed.
- Pune, Maharashtra
Aarogya Diagnostics
A well-established Pune pathology lab running on ageing offline software, held back by a system that could not deliver reports digitally and required a technician to sit at one particular machine to print anything.
Read more - Lucknow, Uttar Pradesh
Sanjeevani Path Lab
A busy neighbourhood lab where the counter was the bottleneck — not because billing was slow, but because half the queue were people collecting reports rather than giving samples.
Read more - Nairobi, Kenya
Meridian Labs
A Nairobi clinical laboratory with three collection centres feeding a central lab, where results moved by courier and WhatsApp photographs, and every derived value was calculated by hand.
Read more - Nashik, Maharashtra
Sunrise Diagnostics
A three-branch diagnostic centre where the owner could not be at more than one site a day and was relying on evening phone calls for numbers that turned out to be approximate.
Read more - Ludhiana, Punjab
Northgate Diagnostic Centre
A combined pathology and imaging centre where the two halves of the business ran on entirely separate systems, and a patient having both a blood test and a scan existed twice.
Read more - Kochi, Kerala
Lotus Clinical Labs
A technically excellent lab whose reports looked like they had been produced in 2004, and whose referral growth had stalled despite consistently good work.
Read more - Indore, Madhya Pradesh
Vishwas Pathology
A one-technician lab where the owner did the reporting, the billing and the follow-up, and where dues were tracked in a notebook that was, in practice, a list of money already lost.
Read more - Ahmedabad, Gujarat
Anand Diagnostics
A lab with substantial corporate and insurance business, where roughly a fifth of the work was done for clients whose payment status nobody could state with confidence.
Read more
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