Refund policy

If you subscribe and then decide within 14 days of your first payment that Diagnosuya is not right for your laboratory, tell us and we will refund that payment in full. We will not ask you to justify the decision.

You also receive a complete export of everything you entered during that period, in standard formats, at no charge.

The guarantee applies to your first subscription payment only, not to renewals.

The 7-day free trial requires no payment details, so there is nothing to refund. If the trial lapses without you subscribing, your data remains available for thirty days in case you need longer to decide.

We email a reminder before every renewal. If a renewal is charged and you tell us within seven days that you did not intend to renew and have not used the service since, we will refund it.

Beyond that window, renewal payments are not generally refundable, but we will consider individual circumstances — write to us rather than assuming the answer is no.

If you cancel partway through a term, the subscription continues until the end of that term and is not refunded pro rata. You keep full access until it expires.

The exception is where we materially reduce functionality you rely on, in which case you may terminate and receive a pro-rata refund for the unused period.

Upgrades take effect immediately, with the unused value of your current plan credited pro rata against the new one.

Downgrades take effect at your next renewal, so you keep what you have already paid for. We do not refund the difference mid-term.

Add-on modules such as ultrasound or X-ray reporting follow the same terms as the plan they sit alongside, including the money-back guarantee on first purchase.

SMS credits are consumable and are not refundable once purchased, though unused credits do not expire while your subscription is active.

Write to hello@diagnosuya.com with your account details and the reason. We acknowledge within one working day.

Approved refunds are issued to the original payment method within seven to ten working days. Bank processing times are outside our control and may add a few days.

GST charged on a refunded invoice is refunded with it, and we issue a credit note.